CORONAVIRUS

our doors are open

As of Monday 15th June, we threw our doors open to welcome our lovely customers back into Lizzie Bunting. Safety is at the forefront of every decision we make so things may be a little different to what you're used towhen you next pop in, but these changes are essential for us to create a safe and in turn, enjoyable shopping experience for us all.

We understand that all of these changes can seem scary and you may not be quite ready to come back into the shop just yet, but don't fret! You can still shop with us online and we are continuing to offer free local delivery and in-store collection service to those who would prefer to shop with us in this way.

What can I expect if I want to shop in store?

At the door you will find our hand wash station where we're kindly asking everyone to use our hand sanitiser before continuing into the shop. There is now a one-way system in force that will still take you around the entirety of the store, and we have 2 metre floor markings so you can shop at ease knowing that you are a safe distance away from other customers at all times. We are also limiting the number of people in the shop at any time to 3 to ensure social distancing can be maintained, and a new screen is mounted at our counter to make sure that we are both shielded at all times.

Our opening times are changing

Usually we open 10-5 Tuesday to Saturday but in response to the global pandemic we will now be open from 10-4 with the last hour reserved for appointments only. For those who would like to visit the shop without other customers present we are offering two half-hour private slots at the end of each day for those who are keen to take extra precautions whilst shopping. If this is something you would like to book please do contact us.

​If you have any concerns or queries about shopping with us then please do not hesitate to get in touch as we strive to do everything we can to make your shopping experience as safe and enjoyable as possible.

We are offering a free contactless delivery service within 5 miles of our Ross-on-Wye store. For more information click here.

hygiene

We are frequently washing our hands, wearing gloves and wiping products down with antibacterial wipes to help keep our customers safe. We are also asking all customers to use our hand sanitiser upon entering the shop.

FAQs

Can I order online?

Yes, you can! We are still operating online and our delivery service is still operating as normal.

When will my order arrive?

You can find all our delivery information here.

What precautions are you taking to protect against the spread of COVID-19?

All orders are being wiped down with antibacterial products before shipping, we are wearing gloves and we are washing our hands frequently. We are following social distancing rules when posting your parcels and are offering contactless delivery for orders made locally.

In store we have a hand wash station at the door, a one-way system around the shop, 2 metre floor markings and a screen at the tillpoint to keep you safe. We are also limiting the number of customers in store at any time to 3, and will have two half-hour private slots available for customers who would like to shop without any other customers.

I have an issue with something I have bought, what should I do?

Please use our Contact Us page to get in touch and we'll gladly help resolve this for you.

my question hasn't been answered

Please get in touch via our Contact Us page and we'll be happy to help

Don't forget that you can keep up with all things Lizzie Bunting on our social channels. We love hearing from you and you can share how you're keeping busy and uplifted by using the hashtag #lizziebunting

CUSTOMER INFORMATION

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VISIT US

Lizzie Bunting Ltd, 

The Corner House, 

35 Broad Street

Ross-on-Wye, 

Herefordshire, 

HR9 7DY

01989 564 542